Learning Experience Designer | Pasig
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.
SPECIFIC RESPONSIBILITIES
- Learning Experience Design
- Conduct robust learning needs analysis
- Conduct audience, context, content, and available performance analysis when determining a design for a particular project
- Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
- Determine required skills and competency levels for learners/ participants
- Define and design the most effective strategy for the learning need
- Identify training objectives and performance targets
- Define the evaluation strategy of the learning program
- Courseware Development
- Conceptualize the overall look and feel of digital learning lessons.
- Produce a development brief outlining the mood board and suggested interactions to be used in the lesson
- Identify the best interaction or media to present the content.
- Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
- Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.
- Project Management
- Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.
- Keep track and report results of learning initiatives up to 90 days after implementation.
- Create, track, and maintain project plans
- Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks.
The success of the LX Designer will be measured through:
- Performance of learning programs deployed (reaction, performance, etc)
- On-time delivery of projects managed
- Feedback from key stakeholders
OTHER RESPONSIBILITIES
- Provide instructional design services to the following key functions:
- Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
- Operations Management, Quality and PST to address performance gaps in production
- Organizational Development (OD) for continuing education and skills enhancement
- Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
- Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such.
EDUCATION
- Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.
- Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.
WORK EXPERIENCE
- 3 to 5 years experience in designing learner-centered training programs and developing related training materials.
- 3 to 5 years conducting learning needs analyses to identify situations addressable by training solutions.
- Working knowledge of adult learning, instructional design, and evaluation principles and practices.
- Drafting measurable training goals and learning objectives (in all three learning domains).
- Developing appropriate learning assessment strategies and instruments.
- Experience as an L&D program manager a plus.
TECHNICAL SKILLS
- Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications).
- Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline).
- Experience with E-Learning design principles, practices, and platforms (LMS).
OTHER SKILLS
- Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions.
- Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing.
- Demonstrated ability to interact with peers, management and other departments in a professional manner.
- Strong organizational and interpersonal management skills.
- Ability to manage time effectively and efficiently.
- Self-motivated and directed with keen attention to detail.
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